At the end of February, my mom sent me an email saying we got a large box containing some “black plastic planks” and so we assumed that they were the replacement seats Porta-Bote generously offered to replace at no charge. Two days later, we received this email from Sandy:
“As promised, we sent, free of charge, complete replacement seats and transom to the address you you emailed us.
I don’t know if you tried to contact us again and your message was viewed as spam. But, we have not received any communication from either of you acknowledging receipt of the free replacement parts.
If you get this message and reply, always make sure the word “Porta-Bote” is in the subject line. This way it won’t be trashed. Also, I suggest using the “Reply” key so you’ll know if we received your message or not. I did this with this message. “
Joshua pressed the “Reply” key for the above email (address “email@example.com,” whose subject was already “From Sandy /Porta-Bote”) on March 4th (the day we arrived to Portobelo, Panama after being out of contact for the previous week) thusly:
“We didn’t get a follow up email about it from you all so we were surprised to hear that a strange large package arrived at our Arizona address. We knew immediately that it had to be the porta-bote parts. It was too late to make it with our current visitors but we have some more people coming down near the end of April. Hopefully, they will be able to bring them down. Thanks again. ”
So, fine. We requested information on warranty once upon a time. Sandy replied saying although our seats were out of warranty, we pissed him off enough that Porta-Bote would send replacement seats/transom anyway, just to make us
feel bad happy. So we gave an address and a few weeks later they appear, unannounced (that is, until after they arrived), but appreciated. We sent a thank you email. AND we posted a follow-up to our blog explaining what Porta-bote offers as seat/transom warranty and what they were doing for us. Done. Everyone’s happy. Whatever!
Sandy’s reply the above, by the way, was this:
“Apparently some of our mail just doesn’t get through. Which is probably the reason your original negative blog was created in the first place. We shipped when we promised we would ship. and we answered your original mail promptly.
We always follow through as promised. It’s a shame your viewers are being misled when they open your blog.
Hope this can be straightened out so we are depicted fa little more fairly.”
(This makes me think that Sandy did actually receive a response to the other emails and that he must know that we are aware that replaced the seats and transom free of charge. But, perhaps I jump to conclusions…)
We also got this, addressed to “newdream.ne” and then re-sent when it didn’t make it, so the end product was three pages of forwarding garbage for a two-line email:
“Hi Folks, Haven’t heard from you in weeks and assume you’re still of this planet.
Have you received the free replacements we sent as promised?”
And a couple weeks later, this:
“Hello Folks, This is 23rd attempt to reach you via email.
I guess you don’t turn on the computer very often when you out and about.”
Which, um, weird. 23 attempts in fourteen days is some kind of crazy persistence. We didn’t respond to this one because, what the hell do you say that that anyway?
And today, this (posted as a comment on our original dinghy review post):
“1- Never received your original “two requestes”. You also never responded to our other emails ????
As you are aware, we replaced your seats and transom free of charge.
Have a feeling contacting you by ordinary email doesn’t work too well. Neither does your ability to contact us. This was the original reason you got upset. It wasn’t that we were not willing to respond. We never received these emails.
This is the reason I am trying to contact you in your own blob. This may actually get through OK.
Anyone else who wants to contact us: firstname.lastname@example.org
Oh well. Such is life.”
So, I must say I was surprised to receive the comment to our “blob” saying they had never received any emails from us acknowledging the receipt of the replacement seats and that we are misleading our readers and etc. I’m sort of tired of dealing with this actually.
It is up to you, dear reader, to decide if I misled you. Or if I was unfair to Sandy or Porta-Bote.